Following the recent progression of COVID-19, we appreciate that there will be some concerns about viewings and the day to day running of the services provided by Glentree Estates. We are working to minimise the risk of the virus whilst carrying out our usual business as efficiently and safely as possible.

Until this extraordinary time passes, we are focused on minimising any disruption to our service. Please find below our plans over the coming weeks

Our phones continue to be answered with all calls and messages being passed to the relevant person. In addition, please click here to access our team’s direct contact details.

We will be temporarily closing the office in order to protect the safety of both employees and clients, our team will be working remotely where they are able to carry out their day to day jobs from home. Each member of staff has been equipped to work remotely and will ensure our normal services are maintained as closely as possible.



Viewings may still be carried out as long as the vendor/landlord and purchaser/ tenant is happy to proceed. Glentree Estate’s agents will phone ahead and check with all concerned parties before undertaking any planned viewings.

Our clients' and employees' health is of paramount concern to us. As part of this checking process, please expect our agents to politely ask any person(s) we are about to meet whether:


  • They have recently visited any overseas country where the outbreak has been more severe than in the UK.
  • They have been advised to self-isolate for any reason (including because a member of their household is displaying symptoms).
  • They are in a high-risk category (over 70, pregnant, or suffering from any underlying health conditions that might increase their risk).


Viewings can be carried out via Facetime, please speak to our agents to arrange as per your preference and the above guidelines.

In addition, the Glentree Estates team will continue to closely monitor any directives and advice from HM Government.



Following our communication from HM Government and further guidance, we can now provide you with some further information. You and your families health, safety and wellbeing are a priority to us.

Without fail, our brief to staff is that they follow the strictest health and safety guidance whilst undertaking their roles.

The details of the below remains correct as we write to you, however the landscape continues to change rapidly. We will update you as regularly as we can with any changes.



Last week the Government introduced a radical package of measures to protect renters and landlords affected by coronavirus.



The following is what we’ve told our clients who selected a managed service.

"We’ve postponed all non-essential visits to any properties until the Government advise that non-essential travel and social distancing restrictions have been lifted.

As it’s a landlord’s legal duty to repair and maintain gas pipework, flues and appliances and have gas safety checks, these should be continued, wherever possible, in a timely and safe manner. These checks should continue unless the Government changes their guidance.

Essential repairs must also be dealt with as quickly as possible: heating and hot water issues; significant water ingress situations; sewage leaks; property security as well as any life threatening hazards such as electrical, gas, oil or solid fuel issues and similar.



Where relevant, we suggest you contact both your mortgage and insurance providers to understand the facts about your individual situation. You should find out when and how the announced mortgage holiday may affect your payments.

We’ve heard that some Rent and Legal insurance providers are suspending cover where they cannot follow the normal possession procedure, which is part of their eviction procedure, during the coming three months. Where necessary, please contact them to discuss your individual situation.



We’re asking tenants to keep the lines of communication open with us or you, where their rent is paid direct to you. Should we hear anyone is facing any difficulties we’ll be in contact to discuss.

We’ll remind tenants we hear from, that if the need arises they should claim Statutory Sick Pay and Universal Credit where eligible.



We believe, at the moment, that only essential moves that cannot be delayed can go ahead, and this must be in line with social distancing rules.

Any offers agreed will have to have a flexible move in date until we are advised otherwise.

For now, I hope you’ll understand that we’ve had to postpone face-to-face market appraisals and accompanied viewings. We can offer ‘video viewings’ across certain properties within our portfolio for all prospective tenants. Our team will share video content directly with individual applicants, as well as through a variety of digital social media platforms.

We are still in the position to deliver dedicated, tailor made social media campaigns to make sure your property has maximum exposure.

Please contact us with any questions on the usual contact numbers or email.


Kind regards from your Glentree team


Below are some links to public health and Government advice websites to help keep you and your families informed.

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